Stakeholders in Benue State have voiced concerns over ongoing theft and vandalism of electricity infrastructure. They attribute these issues to the frequent power outages and unreliable electricity supply, particularly in certain areas of the state.
This was discussed at a Customer Consultative Forum organised by Jos Electricity Distribution Plc (JED Plc) in Makurdi, held as part of the 2026 Customer Service Week themed “The Extra Mile.”
The Och’Idoma, Dr Elaigwu Odogbo John, represented by HRH Emmanuel Okochi, the First Class Chief of Otukpo/Ohimini, highlighted the struggles in Benue South, citing low voltage and consistent outages. He called for improvements in electricity supply and urged customers to settle their bills promptly while also tackling energy theft and meter bypass.
The chief condemned the vandalism of transformers and theft of cables, emphasising that these acts threaten both power supply and the region’s economic development. “Anyone caught vandalising JED property is an enemy of Idoma land and will face security action,” he warned.
He proposed establishing Community Electricity Committees to boost local engagement in protecting electrical infrastructure and suggested a direct liaison desk with the Och’Idoma’s Palace for better communication regarding electricity issues. He asserted that reliable electricity is essential for economic growth, healthcare, and security.
Saratu Aliyu Dauda, Head of Corporate Communication at JED Plc, reiterated the company’s commitment to enhancing customer satisfaction through feedback and service improvements. She noted a decrease in customer complaints due to recent investments in network upgrades.
Despite this, some customers expressed frustrations over electricity supply and billing. Mrs Margaret Annum from Makurdi found the forum informative but complained of excessive billing amid inconsistent supply. Ihuman Alphonsus Solomon, from the Federal University of Health Sciences, also raised concerns about insufficient electricity impacting critical facilities, stating that some days there is no power at all.
The Managing Director of JED Plc, Engr. Sediko Douka, represented by Comrade Ojochide Agbata, assured attendees of the company’s commitment to accountability and responsiveness, emphasizing the importance of customer feedback for service improvements.
The forum gathered government officials, traditional leaders, security heads, and electricity consumers to discuss issues surrounding power supply and customer service.
